Where are you shipping from?
To ensure affordable shipping prices for our customers worldwide, we ship from our warehouse located closest to the USA.
How long will it take to deliver my parcel(s)?
Your package is on its way for sure! If you don't receive it within 10 days of placing your order, please contact us. Our customer service team will be able to check the status of your order.
My tracking number is not working.
Please allow 2-3 business days for your tracking information to update. We apologize for any inconvenience this may cause. Please allow up to 5 business days for your tracking information to update.
How can I check the status of my order?
ou will receive an email notification with updates on the status of your order.
I have received a delivery confirmation, but I don't have the parcel. Please double-check with your neighbours and people you share home with, maybe someone has collected if for you. Alternatively please contact your local post office / courier to find the package.
Do you ship worldwide?
We only ship to the US at this time. We apologize for any inconvenience this may cause. However, you can contact us at [email protected] and we may be able to help you arrange shipping to your location.
I messed up my shipping address, what should I do?
Please contact us immediately at time2charging@gmail.com to report the error in your shipping address.
In your email, please include your email address, full name, and the correct shipping address. We will do our best to update the recipient information as soon as possible.
Please note that if the package has already been shipped, we will not be able to change the address.
Can I use a PO Box or APO/FPO military address?
For now, our shipping partners are unable to ship orders to PO Boxes or APO/FPO military addresses.
Can I be charged with import duties?
Your order may be subject to import duties and taxes once the shipment reaches your country. Tax fees may vary depending on the country the order is shipped to. Each country/state has its own threshold after which taxes will be applied. You should contact your customs office for specific amounts and percentages. The store cannot control and is not responsible for any duties/taxes applied to your package and will not cover any additional charges for customs clearance. Note, in rare occasions, customs agents may delay delivery of some packages.
GENERAL
How can I contact support?
You can simply email us at time2charging@gmail.com, or filling up contact form over here.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Amex) and PayPal payments.
Where is TIME2CHARGING based?
Our office is located in Poland.
RETURNS & REFUNDS
I have changed my mind, can I cancel the order?
Yes, you have the right to cancel the order within 24 hours from placing the order. If the parcel is shipped out already, you would need to wait until it arrives and send it back to us for a refund.
I don’t like my item, can I return it?
If you are not happy with your purchase and wish to return an item you have all rights to do so. For more information go to refund policy here.
My item arrived damaged/incorrect. Can I return it?
Damaged or incorrect items can be exchanged or refunded. Please email time2charging@gmail.com, to get a new item or a full refund. In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
How long does it take to get a refund?
Refunds might take up to 14 working days, depending on the system you used to pay with.
